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- Challenge
- A customer security questionnaire with a renewal deadline
- Response
- Controls documented and evidenced, answers drafted from what is actually in place, and gaps closed in priority order.
- Rung
- Health Check
Fractional CTO for Mining Supply & Services
Fractional CTO for Mining Supply & Services
Senior technology leadership for the fabricators, machine shops and contractors that supply Canada's mines.
Proof · Consumer Products & Retail
Digital Transformation Roadmap for a Canadian Consumer Products Company
- $115,000 (DMAP + TDP) Government Funding Secured
- $2.5-3M (stagnant due to technology constraints) Revenue
- 7 disconnected Sales Channels
- 3 product lines across 4 continents Brands
Where suppliers get stuck
Five problems, and the rung that fixes each.
Each row maps to one engagement, so you only buy what the problem needs.
- Challenge
- One person holds the quoting, scheduling or integration logic
- Response
- Systems, processes and access written down, a second person able to run them, and the risk scored before it becomes an outage.
- Rung
- Health Check
- Challenge
- Shop floor, ERP, accounting and CRM reconciled by hand
- Response
- Integrations scoped, sequenced and costed, with the vendor chosen against requirements rather than demos.
- Rung
- Fractional CTO
- Challenge
- A sale or succession on the horizon
- Response
- Technology diligence run on yourself first, so findings are fixed or disclosed on your terms rather than a buyer's.
- Rung
- CTO on Tap
- Challenge
- Every adviser is also quoting on the fix
- Response
- An independent review of vendor proposals and quotes, from someone who sells no software.
- Rung
- CTO on Tap
| The challenge | What we do | Rung |
|---|---|---|
| A customer security questionnaire with a renewal deadline | Controls documented and evidenced, answers drafted from what is actually in place, and gaps closed in priority order. | Health Check |
| One person holds the quoting, scheduling or integration logic | Systems, processes and access written down, a second person able to run them, and the risk scored before it becomes an outage. | Health Check |
| Shop floor, ERP, accounting and CRM reconciled by hand | Integrations scoped, sequenced and costed, with the vendor chosen against requirements rather than demos. | Fractional CTO |
| A sale or succession on the horizon | Technology diligence run on yourself first, so findings are fixed or disclosed on your terms rather than a buyer's. | CTO on Tap |
| Every adviser is also quoting on the fix | An independent review of vendor proposals and quotes, from someone who sells no software. | CTO on Tap |
What good looks like
A supplier whose technology wins contracts instead of risking them.
Answers from evidence
Security answers your largest customers can verify, ready before the renewal.
No single point of failure
Quoting, scheduling and shipping keep running when your most knowledgeable person is away.
One record, entered once
Orders, inventory and costs that every system agrees on.
Spending that follows a plan
A costed, sequenced roadmap, so decisions come before the sales call.
Most of the companies that supply Canada's mines are owner-run industrials: fabricators, machine shops, equipment builders and contractors, 20 to 200 people. They sell into customers far larger than themselves, and that asymmetry is where technology stops being an IT problem and becomes a commercial one.
A major asks for a security questionnaire before renewing a contract. A buyer asks who understands the quoting system before closing. A plant manager asks why two systems are still reconciled by hand. Each of those lands on an owner who has no CTO, and whose available advice comes from people selling the fix.
None of these are mining problems as such. They are the problems of a capable, owner-run business selling to customers with far more process than it has, and they respond to the same discipline anywhere: find out what is actually there, write it down, and fix what matters in the order it matters.
That is the work Reyem Tech does. We have not worked inside a mine and do not claim to; your team knows the operation. We bring senior technology leadership, an independent view of the vendors quoting on the fix, and a written plan someone is accountable for delivering.
The Reyem Tech ladder
The same ladder, read for Mining Supply & Services.
Start with a Technology Health Check, then choose the depth of support you need.
Discovery
Health Check
Price: $2,000
fixed scope, ~2 weeks
Advisory
CTO on Tap
Price: from $2,750/month
advisory retainer
You are here
Hands-On
Fractional CTO
Price: from $8,000/month
embedded leadership retainer
Full Cycle
Execution-Ready
Price: project-scoped
we build and ship itFrequently Asked Questions
Do you have mining industry experience?
No. Reyem Tech has not yet worked for a mine or a mining supplier, and we would rather say so than imply otherwise. The problems on this page, customer security questionnaires, key-person risk, disconnected systems and diligence, are common to owner-run businesses that sell to much larger customers, and that is the work we do. Where a question turns on how your operation runs, your team remains the expert; our job is the technology around it.
What does a customer security questionnaire usually cover?
Access control, data protection, backup and recovery, incident response, vendor management and staff practices are typical. The hard part is rarely the questions themselves. It is having written evidence behind each answer. A Technology Health Check shows which answers you can already support and which need work first.
Can Ontario funding help pay for this?
Possibly. Reyem Tech is an OCI-approved Digital Adoption Consultant. Eligible Ontario businesses can have a Digital Modernization and Adoption Plan cost-shared up to $15,000, and a completed plan can unlock up to $100,000 toward implementation. Eligibility depends on the program's criteria when you apply, so we confirm it with you before any work starts.
How does an engagement start?
Most start with the Technology Health Check: a fixed-price, two-week review that produces a health score across nine risk dimensions, a prioritized risk register and a 90-day roadmap. You keep the report whether or not you continue with us.
Do you sell or resell software?
No. We sell no software and take no fee on what we recommend, so advice to keep your current vendor, or not to build at all, costs us nothing to give.
$2,000 · ~2 weeks · credited on month 3
Start with a Technology Health Check
A fixed-price, fixed-scope review of your technology for Mining Supply & Services — a written report in about two weeks.